Last updated: August 9, 2026
Document version: 2026-08-09
This document is a business draft intended as a strong commercial starting point for the PRIMO Goods Trade Portal. It has not been certified by an attorney. Have qualified counsel review it before treating it as final legal advice for your markets and counterparties.
These Terms and Conditions ("Terms") govern your access to and use of the PRIMO Goods website at primogoods.io (the "Site") and the Trade Portal and related services offered by PRIMO Goods LLC ("PRIMO," "we," "us," or "our"). By creating an account, checking the acceptance box at signup, or using the Site or Trade Portal, you agree to these Terms. If you do not agree, do not use the Site or register for the Trade Portal.
PRIMO Goods is a Florida-based B2B importer, exporter, and distributor of frozen proteins, operating from Eagle Lake, Florida, USA. We facilitate full-container-load (FCL) trade of frozen chicken, pork, beef, seafood, and related products for business customers in the United States, the Caribbean, Africa, Latin America, and other international markets. Inquiries, Trade Portal access, container-load coordination, and donations are handled through our trade team and partners.
The Trade Portal is intended solely for legitimate business customers (B2B). By registering, you represent that you are at least 18 years of age, that you have authority to bind the business you name, and that all information you provide is accurate and complete. Consumer / personal retail use of the Trade Portal is not permitted.
Published Trade Portal subscription list prices are: US$49 per week, US$108.25 per month (equivalent to US$1,299 per year when billed monthly), and US$999 per year when billed annually (best value — save US$300 versus the monthly path), or such other prices as PRIMO may publish or agree in writing. All paid plan tiers confer the same portal access rights once an account is Verified; they differ only by billing period. Soft-launch or promotional pricing, if offered, does not change these Terms unless PRIMO states otherwise in writing.
Payment of a subscription fee (if charged) grants a limited, non-exclusive, non-transferable license to access the Trade Portal for your authorized business use during the paid term. It is not a sale of goods, a purchase of inventory, or a binding commitment by PRIMO to sell any particular product or container load. Contracts for the sale of goods are separate written agreements (purchase orders, sales contracts, or similar) between the parties.
New accounts begin in Pending verification status. While Pending, you may receive limited demo access (for example, inventory visibility without full commercial pricing, origin detail, or reservation capability). After PRIMO verifies your business, your account may be marked Verified and receive fuller commercial access.
PRIMO may review and verify business information before granting full access, request additional documentation, take such time as it reasonably requires, or decline verification at its sole discretion. You authorize PRIMO to conduct reasonable KYC/KYB and compliance checks on the information you provide. Providing false, incomplete, or misleading information is grounds for immediate suspension or termination.
You must provide a true company name, structured business address, country, tax identification number (or equivalent), contact details, and any other information requested at signup or later. You must promptly update PRIMO if material business details change. You authorize PRIMO to retain acceptance records (including Terms version and acceptance timestamp) associated with your profile.
Loads, prices, grades, origins, destinations, delivery windows, and related portal data are indicative only and may change or be withdrawn at any time without notice. Nothing displayed constitutes a binding offer or reserved inventory until (a) your account is Verified (where verification is required for the action), and (b) PRIMO confirms the transaction in a written purchase agreement or other written confirmation.
Pending accounts generally cannot reserve inventory. For Verified users, a typical FCL hold requires a 10% deposit (or such other percentage disclosed at reservation, subject to a published minimum) within 24 hours of reserve. Full payment of the remaining balance is due within two (2) days of PRIMO’s receipt of the first deposit, unless a separate written contract states otherwise. Paying the full amount by credit card immediately satisfies the deposit and balance for portal staging purposes.
If you reserve a load and do not place the required deposit by the deposit deadline, or if you place a deposit but do not complete full payment by the full-pay deadline, PRIMO may release the hold and treat the event as a payment strike. After three (3) strikes, PRIMO may restrict or suspend Trade Portal reservation privileges until staff clears the account.
Missed full-pay after deposit — liquidated damages: unless a written sales contract provides otherwise, PRIMO may forfeit twenty percent (20%) of the deposit as liquidated damages for the missed completion, and return the remainder of the deposit within approximately seven (7) days. Deposit and penalty terms shown in the Trade Portal payment UI are incorporated by reference for portal-staged reservations.
You are solely responsible for compliance with all applicable laws in your jurisdiction and in any country of import, export, transit, or re-export, including customs, food safety, labeling, licensing, and import-permit requirements. PRIMO does not guarantee that any product is lawful to import into your destination market.
You represent that neither you nor your beneficial owners are sanctioned, blocked, or prohibited parties under U.S. OFAC or other applicable sanctions regimes, and that you will not use the Site or Trade Portal to facilitate transactions with sanctioned parties, embargoed destinations, or prohibited end uses. PRIMO may refuse, suspend, or unwind access or dealings where it believes compliance risk exists.
Subscription fees (if any) relate only to portal access. Payment terms for goods (deposits, balance, letters of credit, wire instructions, etc.) are set in the Trade Portal reservation/payment flow and/or separate commercial contracts. Accepted portal methods may include credit card, Zelle, ACH, and wire. Non-card methods typically require proof of payment; staff confirmation when funds are received moves the load to Paid staging.
Information on the Site and Trade Portal is for general business information only. It is not legal, tax, customs, freight, banking, or investment advice. You should obtain independent professional advice before entering into trade or financing arrangements. Card or payment details entered on the Site, if collected, are used for authorized charges as described at collection; PRIMO does not provide banking or payment advisory services.
You agree to use the Site and Trade Portal only for lawful business purposes. You agree not to:
PRIMO may suspend or terminate accounts immediately for suspected fraud, abuse, false KYC/KYB information, or violation of these Terms, with or without prior notice.
Donations arranged via the donation page are coordinated through PRIMO and its local partners (including in Haiti). PRIMO does not guarantee specific delivery dates and is not responsible for circumstances outside its reasonable control (natural disasters, civil unrest, customs delays, etc.). Product substitutions of equivalent value may be made when inventory requires.
Our collection and use of personal and business information is described in our Privacy Policy, which is incorporated by reference. By using the Site or creating a Trade Portal account, you acknowledge that policy.
All content on the Site — including the PRIMO name, logo, text, images, data displays, and code — is owned by PRIMO Goods or its licensors and is protected by copyright, trademark, and other laws. You may not use that content except as necessary to view and use the Site under these Terms.
The Site may link to third-party websites. PRIMO does not control and is not responsible for the content, policies, or practices of third-party sites.
THE SITE AND TRADE PORTAL ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. PRIMO DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT INDICATIVE INVENTORY OR PRICING WILL REMAIN AVAILABLE.
To the fullest extent permitted by law, PRIMO Goods, its officers, employees, members, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost business, or data loss, arising out of or relating to your use of the Site or Trade Portal, even if advised of the possibility of such damages.
PRIMO's aggregate liability for any claim relating to the Site or Trade Portal access (excluding separate written contracts for the sale of goods, which are governed by their own terms) shall not exceed the greater of (a) the subscription fees you paid to PRIMO for Trade Portal access in the twelve (12) months preceding the claim, or (b) one hundred U.S. dollars (US$100).
You agree to indemnify and hold harmless PRIMO Goods and its affiliates from any claims, losses, damages, or expenses (including reasonable attorneys' fees) arising from your violation of these Terms, your misuse of the Site or Trade Portal, your trade or import/export activities, or your breach of applicable law.
These Terms are governed by the laws of the State of Florida, United States of America, without regard to conflict-of-law principles. You and PRIMO agree to attempt in good faith to resolve disputes informally by contacting contact@primogoods.io.
If informal resolution fails, any dispute arising out of or relating to these Terms or the Site shall be brought exclusively in the state or federal courts located in Polk County, Florida (or the federal district court with jurisdiction over Polk County), and you consent to personal jurisdiction and venue in those courts. Nothing in this section limits PRIMO's right to seek injunctive or other equitable relief in any jurisdiction to protect its intellectual property or confidential information.
We may update these Terms from time to time by posting a revised version on this page with a new "Last updated" date and version identifier. Continued use of the Site or Trade Portal after changes are posted constitutes acceptance of the updated Terms. For material changes, PRIMO may require re-acceptance at login or signup. The Terms version accepted at registration is stored with your profile (e.g., termsVersion and termsAcceptedAt).
PRIMO Goods — Eagle Lake, Florida, USA
Questions: contact@primogoods.io